Yoky Privacy Policy

Effective Date: 2025-09-05

Thank you for choosing and trusting Yoky (hereinafter referred to as the "App"). We understand that your privacy and personal information security are of paramount importance to you, and therefore we always regard protecting user privacy as our primary responsibility. To provide you with a clearer and more comprehensive understanding of our practices regarding the collection, use, storage, and protection of your personal information, as well as your rights, this Privacy Policy details these details. Please carefully read this entire policy to ensure you fully understand and acknowledge our privacy protection measures and commitments. We are committed to strictly complying with relevant laws and regulations, continuously optimizing and improving our privacy protection mechanisms, and striving to provide you with a safe and reliable user environment. Your trust is our driving force, and we thank you for your support and understanding.

1. Information We Collect

When you register an account, the App collects personal information you proactively provide, including but not limited to your username, email address, age, gender, and other voluntary information. This information helps us create your account and provide personalized services. To optimize your experience while using this app, we collect certain usage information, including device information (such as device model and operating system version), log information (such as login time, usage duration, and operation history), and location information obtained with your permission. This data helps us analyze service performance, promptly identify and resolve potential issues, and continuously improve product quality.

In addition, chat content you send through Yoky, such as chat history and images, will be securely stored by us to ensure smooth message delivery and proper functionality. We will strictly protect the security of this information and prevent unauthorized access or disclosure.

If you choose to log in to this app using a third-party account, we may, upon your authorization, obtain your public profile and authorization information from the relevant third-party platform to streamline the registration process and provide a more convenient service experience. All use of third-party information strictly complies with relevant laws, regulations, and privacy protection principles.

2. Purpose of Information Use

We collect and process your personal information primarily to provide you with comprehensive, convenient, and secure services. First, this information helps us implement and maintain the core features and services of the Yoky app, ensuring smooth use of chat, communication, and other related features. By understanding basic user information and usage patterns, we can provide you with personalized content and services tailored to meet the needs of individual users.

Secondly, the information collected is crucial for continuously optimizing and enhancing the user experience. We analyze device information, usage habits, and feedback data to improve product performance, address potential technical issues, and launch new features that better meet user expectations, striving to provide you with a smoother, more efficient, and more intelligent user experience.

In addition, we use this data for in-depth data analysis and user behavior research to better understand user needs and market trends, guiding product design and business development, and ultimately improving overall service quality. This information also helps us identify and prevent fraud, abuse, and other violations, ensuring the security and stability of our platform and protecting the legitimate rights and interests of all users.

Finally, within the scope of laws and regulations, we will use your information appropriately and in accordance with relevant legal obligations, ensuring compliance and transparency in platform operations, actively cooperating with government oversight and legal requests, and safeguarding the public interest and network security. We are committed to always following the principles of lawfulness, propriety, and necessity, handling your personal information with care, and respecting and protecting your privacy.

3. Principles of Sharing and Disclosure of Personal Information

We recognize the importance of your personal information to you and are committed to protecting your privacy. We will not disclose your personal information to any unrelated third parties without your authorization. We may only share or disclose your information in the following specific circumstances:

• With Your Explicit Consent
  We will only share or disclose your personal information with your explicit authorization. For example, if you authorize us to provide your information to the relevant service provider when using a specific service, we will proceed in accordance with your authorization.
• Legal and Regulatory Requirements or Compliance Requirements of Administrative and Judicial Authorities
  We may disclose your information when required by laws and regulations, or upon mandatory requests from law enforcement or regulatory authorities. In such circumstances, we will disclose the required information only in compliance with legal requirements.
• Protecting the Legal Rights and Interests of the Platform
  We may disclose your information within a reasonable scope to maintain the security of our services, prevent fraud, respond to security incidents, or when necessary to protect the legitimate rights and interests of the Platform (for example, to investigate or prevent illegal activities, maintain system stability, etc.).
• Sharing with Partners Who Provide You with Services
  In some cases, our partners (such as cloud service providers and payment institutions) need to assist us in providing services. We will only share necessary information to the extent necessary to fulfill our functions and ensure that our partners are bound by confidentiality obligations and are not allowed to use the information for any other purpose. We will continue to strengthen data security management to ensure that information disclosure is always based on legality, legitimacy, and necessity, protecting your privacy from abuse.

4. Minors' Personal Information Protection Policy

We attach great importance to the protection of minors' personal information and always adhere to the principle of collecting and using information in a legal, legitimate, and necessary manner. The Yoky platform strictly prohibits users under the age of 18 from registering or using any of our services. We fully recognize that the privacy rights of minors deserve special protection, and therefore we will implement more cautious and stringent security management measures in the relevant processing.

If we discover or have reasonable grounds to suspect that an account is registered by a minor, we will immediately take appropriate measures, including but not limited to suspending service, restricting functions, canceling the account, or deleting information, to effectively prevent the disclosure, misuse, or illegal access of the minor's personal information.

At the same time, we encourage parents or guardians to actively fulfill their supervisory responsibilities and pay attention to and guide the online behavior of minors. If you, as a guardian, discover that your child has used our platform without permission, please contact us immediately through official channels. We will cooperate with you to promptly address the relevant matters, including deleting the minor's account and related information. We are committed to continuously optimizing our technology and management methods, further strengthening the protection of minors' information, and strictly complying with relevant national laws and regulations on the protection of minors online, to safeguard the legitimate rights and interests of minor users.

5. Information Security Measures

To protect the security of your personal information, Yoky has always prioritized information security as a core element of platform operations. We strictly adhere to relevant national cybersecurity laws and regulations and employ widely recognized security technologies and management systems to comprehensively protect your data from unauthorized access, tampering, leakage, misuse, or loss.

Technically, we employ a variety of advanced security measures, including but not limited to encrypted data transmission (such as SSL/TLS protocols), encrypted data storage, intrusion detection systems, firewalls, and vulnerability scanning mechanisms, to build a solid information security barrier.

Management-wise, we have developed and continuously optimized a comprehensive information security management system and provide regular employee security awareness training and operational standards education to ensure that all relevant personnel understand and fulfill their data protection responsibilities. Furthermore, we have established a security audit and risk assessment process to monitor and regularly review data usage and access activities in real time to promptly identify and address potential security risks. We have also established a data backup and recovery mechanism to quickly restore systems and data in the event of an emergency, minimizing the risk of data loss. In the unfortunate event of a security incident such as an information leak, we will immediately activate our emergency response mechanism and promptly notify users and assist them in taking protective measures in accordance with relevant laws and regulations.

We are committed to continuously improving our security capabilities, safeguarding your data assets to the highest standards, and ensuring a safe, reliable, and worry-free experience on the Yoky platform.

6. User Rights and How to Exercise Them

We respect and value every user's legal right to personal information protection. Pursuant to relevant laws and regulations, you have full control over your personal information, including but not limited to the following basic rights:

• Right of Access: You have the right to inquire at any time whether we are processing your personal information and to obtain the specific information we collect and how it is used.
• Right of Correction: If you discover that your personal information held by us is inaccurate or incomplete, you have the right to request that we promptly correct or supplement it to ensure its accuracy and completeness.
• Right of Deletion: You may request that we delete some or all of your personal information, subject to legal and regulatory requirements. For example, you may request deletion of the relevant information when the purpose of processing has been achieved or is no longer necessary, or when you withdraw your consent.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal information. For example, if the accuracy of the information is in doubt or the processing is disputed, we will suspend processing until the dispute is resolved.
• Right to Withdraw Consent: For data processing activities conducted based on your consent, you may withdraw your authorization at any time, but this withdrawal does not affect the legitimacy of the processing based on consent prior to the withdrawal.

If you wish to exercise the above rights, or have any questions, complaints, or suggestions regarding your personal information, you can contact us through customer service or other official channels. We will verify your identity and respond or address your request within a reasonable period of time (generally no more than 15 business days).

We promise not to charge unreasonable fees for exercising your legal rights, nor will we reduce the quality of our service. Yoky will continue to optimize its user rights protection mechanisms to safeguard your right to know, your autonomy, and your control over your personal information, and to create a more transparent, secure, and trustworthy user experience.

7. Data Storage

To provide you with stable and secure services, your personal information will be securely stored on local servers or in cloud-based servers with strict encryption. The servers we use meet industry security standards and are equipped with multiple security measures to protect data from unauthorized access, disclosure, or tampering during storage and transmission.

Due to business needs or technical architecture considerations, your personal information may in some cases be transferred across borders, meaning it will be transferred from your country or region to servers in other countries or regions for processing. We strictly comply with relevant laws and regulations and implement appropriate technical and management measures to ensure your data is fully secure.

Specifically, we use internationally recognized encryption protocols to ensure the security of data transmission and sign strict data protection agreements with overseas service providers receiving data, clarifying the responsibilities and obligations of both parties regarding data protection. We also conduct risk assessments in accordance with applicable laws and regulations to ensure that cross-border data transmissions comply with relevant regulatory requirements and, where necessary, implement anonymization or de-identification to further mitigate the risk of data breaches.

We are committed to ensuring the global security and privacy of your personal information and continuously monitor and optimize the compliance and security of cross-border data transmissions. If you have any questions or concerns regarding data storage and cross-border data transmission, please feel free to contact us for more information and assistance.

8. Policy Updates

To better protect your rights and interests and adapt to the evolving legal and regulatory environment and business development needs, this Privacy Policy may be revised from time to time in response to changes in relevant laws and regulations, updated regulatory requirements, or adjustments to our service offerings. We are committed to maintaining transparency and timely updates to ensure you fully understand our latest measures and commitments to protecting personal information.

Whenever there are significant changes to our Privacy Policy, we will prominently post the latest version of the Policy within the app and promptly notify you of the updated Policy content and effective date through push notifications, emails, or other effective channels. For non-significant changes, we will also provide appropriate announcements for your convenience to review and stay up-to-date.

To protect your legal rights, we recommend that you regularly visit our app or official website and carefully review the latest Privacy Policy. Your continued use of our services constitutes your agreement to and acceptance of the updated Privacy Policy. If you have any questions about policy changes or require further clarification, please feel free to contact our Customer Service Team. We will be happy to provide assistance and support.